Frequently Asked Questions

1. Why choose Primary IVF?

We are proud to be one of the first providers of bulk-billed IVF services in Australia, fundamentally changing the IVF landscape by removing a major barrier to many couples considering fertility treatment. We are committed to providing the highest level of clinical care to every couple we treat as we recognise no two couples are the same.

Some low-cost IVF clinics offer a ‘simplified and standardised approach to IVF treatment’, allowing them to offer IVF treatment at a lower cost.

At Primary IVF:

  • We do not subscribe to a ‘simplified and standardised approach to IVF treatment’ as a way of reducing the cost of delivering care.
  • We take an individualised approach, treatment plans and medications sensitive to each individual’s needs.
  • We take an individualised approach, treatment plans and medications sensitive to each individual’s needs.
  • Our success rates are proof that it is possible to deliver high quality Fertility services (including IVF) at an affordable cost to patients.

2. What is IVF?

IVF stands for ‘in vitro fertilisation’. It is one type of Assisted Reproductive Technology (ART) used to treat Fertility problems and assist with conception of a child. Our focus is helping you fall pregnant and our expert team will plan the most effective treatment plan depending on your individual situation. It is important to remember that not all couples require IVF, which is just one of a number of treatment options:

Our treatment options are:

  • Intra Uterine Insemination (IUI)
  • In-Vitro Fertilization (IVF)
  • Intracytoplasmic Sperm Injection (ICSI)
  • Frozen Embryo Transfers (FET)

You can read more about treatment options and our services here.

Alternatively, our doctors would be the best people to give you an in-depth insight on Fertility treatments, you could book in for a free Fertility consultation with one of our FERTILITY GPs by calling 1800 779 483.

3. When should I seek help?

1 in 6 Australian couples experience difficulty falling pregnant. To give yourself the best chance of falling pregnant, consider meeting a doctor soon as you feel you are having difficulties conceiving.

As a general guide, consider speaking to a fertility specialist if:

You’re a woman and

  • You are under 35 and have been trying to conceive for 12 months
  • You are over 35 and have been trying to conceive for 6 months
  • You have been diagnosed with PCOS, Pelvic inflammatory disease or Endometriosis
  • You experience irregular or painful menstrual cycles

You’re a man and

  • If you have a known problem of low sperm count
  • If you have a family history of infertility.

Every couples’ scenario is unique;our FERTILITY GP’s will conduct an initial consultation and facilitate a comprehensive set of medical tests to determine your suitability for Fertility treatment, which may include IVF. For more information click here or book in for a free Fertility consultation with our FERTILITY GP by calling 1800 779 48

4. How much does IVF cost at Primary IVF?

We are proud to be one of the first providers of Bulk-Billed IVF services in Australia. At Primary IVF, we Bulk Bill all Medicare eligible expenses such as Fertility GP & Fertility Specialist Consultations, Blood Tests, Ultrasound Scans, Egg/Oocyte & Sperm Collection, IVF Cycle Fees, Embryo Transfer and Pregnancy Tests.

There are some out of pocket expenses for items not covered by Medicare, including day surgery fees for oocyte collection and PBS-listed medications that require a patient co-payment. Typical out of pocket expenses vary and are usually in the range of $600 – $1000.

To get an in-depth indication of the costs and eligible services you may visit https://primaryivf.com.au/costs/

5. Why are your costs lower than some other IVF clinics?

Primary IVF is a part of Primary Health Care, one of Australia’s largest healthcare companies. Our vast network of healthcare services includes general & specialist medical practitioners, pathology and imaging services, and access to day surgery facilities. This, combined with our innovative team-based approach to Fertility treatment enables us to provide high quality yet affordable Fertility services, with almost all treatment costs bulk-billed under Medicare.

Most importantly, our success rates are proof that it is possible to deliver high quality Fertility services (including IVF) at an affordable cost to patients.

For more information on our costs, including how ‘bulk-billing’ works check here.

6. Does low cost = low care?

We are proud to be one of the first providers of Bulk-Billed IVF services in Australia, removing a major barrier to many couples contemplating IVF. Yet we also understand that you may have questions about whether the quality of patient care is different if you choose to have treatments from a clinic offering IVF services at a lower cost.

At Primary IVF, our success rates are proof that it is possible to deliver high quality Fertility services (including IVF) at an affordable cost to patients. Our model of care, whilst not the same as some other providers has enabled us to deliver IVF as well as other Fertility services without significant and often poorly explained out-of-pocket costs.

In choosing to be treated at any one of our Primary IVF clinics, you can be reassured of the following:

  • Our team of Fertility specialists are supported by the vast network of healthcare services and facilities that enable us to deliver a high quality model of care at an affordable cost to you.
  • You will receive a team-based approach to your IVF treatment with an experienced Fertility specialist at the centre of your care, supported by a Fertility GP, as well as an expert team of Fertility nurses and scientists involved in your treatment. You may not always be the patient of a single Specialist, but you will be a patient of the entire Primary IVF team who are devoted to helping you through your journey.
  • You will receive your care in modern/contemporary facilities, with treatment techniques & technology that are world class
  • You will receive an individualised treatment approach, with treatment plans and medications sensitive to your individual needs. We do not subscribe to a ‘simplified and standardised approach to IVF treatment’ as a way of reducing the cost of delivering care
  • We follow best practice with egg pick-up performed in day surgery under specialist care.

7. What technology is available at Primary IVF?

The technology and facilities at Primary IVF are modern and reflect industry standards. We follow best practice with egg pick-up performed in a day surgery under specialist care. And all our procedures are conducted in licenced and accredited, modern day-surgery facilities under specialist care.

8. What is the treatment process?

Our Fertility treatment is sensitive to each of our patient’s unique Fertility needs. You can read all about the treatment process here.

9. Can someone call me?

Absolutely, one of our Fertility experts would be happy to speak with you about Fertility and treatment options. All you need to do is, fill out a request form here.

Alternatively, our doctors would be the best people to give you an in-depth insight on Fertility treatment, you could book in for a free Fertility consultation with our FERTILITY GP by calling 1800 779 48.

10. Do I need a referral?

Yes, you do need a referral to make an appointment with a Fertility Specialist. You could either get a referral from your GP (valid for 12 months) or make an appointment with one of our Primary IVF FERTILITY GPs, who will carry out a Fertility assessment (this will include various pathology & diagnostic imaging tests) before providing a referral to one of our Fertility specialists. The cost for this consultation and diagnostic tests will be covered by Medicare (i.e. they will be bulk-billed with no out-of-pocket cost to you.)

If you are seeking a referral from your own GP, you must ensure the referral includes both partners’ names. This will ensure you are both eligible for Medicare rebates. You can read more about IVF costs and bulk billing here.

To book in your free Fertility assessment and consultation with our FERTILITY GP, call 1800 779 48 or download and print our Referral Form and take it to your own GP to sign.

11. Do you have a donor or surrogacy program?

Primary IVF is not currently licenced to provide donor or surrogacy services and is therefore not able to assist anyone needing donor sperm, eggs or embryos; or a surrogate to help them have a baby.

At Primary IVF, our team is committed to delivering affordable and high quality Fertility services to couples eligible for funding under Medicare. Through our model of care, we have been able to deliver IVF as well as other Fertility services funded by Medicare without significant out-of-pocket costs, a major barrier for many Australians seeking Fertility treatment.

There are a number of Fertility treatment providers who are specifically licenced for and equipped with dedicated donor teams able to provide guidance and support to those seeking donor or surrogacy services.
If you would like information on this, our Fertility Clinic staff may be able to advise you of another clinic which does offer this service.

12. Can I do IVF with Primary IVF if I have a same sex partner?

Primary IVF is not currently licenced to provide donor or surrogacy services and is therefore not able to assist anyone needing donor sperm, eggs or embryos; or a surrogate to help them have a baby.

At Primary IVF, our team is committed to delivering affordable and high quality Fertility services to couples eligible for funding under Medicare. Through our model of care, we have been able to deliver IVF as well as other Fertility services funded by Medicare without significant out-of-pocket costs, a major barrier for many Australians seeking Fertility treatment.

There are a number of Fertility treatment providers who are specifically licenced for and equipped with dedicated donor teams able to provide guidance and support to those seeking donor or surrogacy services.
If you would like information on this, our Fertility Clinic staff may be able to advise you of another clinic which does offer this service.

13. Is there an age limit for IVF?

Unfortunately, female age is one infertility factor we cannot change. Research and statistics on IVF in older women as shown in the Australian & New Zealand Assisted Reproduction Database 2015 (ANZARD), indicate that the rate of live deliveries based on a woman’s age between 40-44 years was 8.9% and for those women aged 45 years or older, the rate was 0.7%. This data was based on fresh cycles that occurred in Australia and New Zealand in 2015.

Based on medical evidence Primary IVF does not offer IVF treatments to women over 44 years of age.
It’s best not to delay Fertility treatment. In your best interest, we recommend that you have your Fertility health checked to see if you need Fertility treatment.

Our FERTILITY GP’s conduct an initial consultation and will coordinate a comprehensive set of medical tests to determine your suitability for Fertility treatment, including IVF. For more information click here or book in for a free IVF consultation with our FERTILITY GP by calling 1800 779 483.

14. Does my weight affect fertility?

A woman’s weight or BMI > 34 affects her Fertility. Scientifically, both extremes of weight in women have been a cause for disruption in the normal ovulation process. It’s best that you speak to one of our Fertility experts about why and how weight can impact fertility and treatment.

Our FERTILITY GP’s conduct an initial consultation and provide a comprehensive set of medical tests to determine your suitability for Fertility treatment. You could book in for a free Fertility consultation with our FERTILITY GP by calling 1800 779 483.

15. What about your success rates (at Primary IVF)?

The data used to determine Primary IVF success rates include all patients utilising their own eggs, no PGD/PGS genetically screened embryos, and combines all insemination types (IVF and ICSI).

For more detail in relation to our success rates here.

Importantly for you, our success rates are proof that it is possible to deliver high quality Fertility services (including IVF) at an affordable cost to patients.

For more information on how to interpret clinic success rates, please refer to the fact sheet from Access Australia – “How to choose an IVF clinic and understand success rates: Questions to ask when choosing an IVF clinic”.

16. How experienced are your doctors?

Our Fertility GPs and Fertility specialists bring best practice IVF experience from Australia and Internationally. If you’d like to know more about our team of highly experienced IVF specialists, nurses and embryologists, click here.

17. How long does it take to start IVF?

As a first step, you will undergo an assessment by our Fertility GP, who will coordinate a comprehensive set of medical tests to determine your suitability for Fertility treatment, which may include IVF. This will take anywhere between 4 to 8 weeks, depending on your menstrual cycle/ovulation and availability. After reviewing the results our Fertility GP would refer you for treatment to our Fertility Specialist.

For more information click here or book in for a free Fertility consultation with our FERTILITY GP by calling 1800 779 48.

18. What is mandatory pre-treatment counselling?

The journey towards falling pregnant and thereafter may be stressful and in such situation in addition to family, friends and medical support, you may benefit from seeking counselling.

In Victoria, State Government legislation requires all couples to see a Counsellor prior to starting any IVF treatment. This service is offered through Primary IVF in Victoria.

19. Police Check and CPO in Victoria

The Assisted Reproductive Technology (ART) Act 2008 effective Jan1st 2010, regulates many of the ethical and social aspects of Assisted Reproductive Treatment (IVF and IUI). Further to this, The Victorian State legislation requires all couples using ART that is IVF and IUI to obtain and pass a criminal police record and child protection order (CPO) check, prior to commencing any treatment.

For details on CPO and to download the form CLICK HERE

For more information on the process to complete Victorian Police Check Click Here

If you want to read a copy of the legislation, you can download it from the Victorian Government Website at ART Act 2008.

20. What are your opening hours?

We are open from Monday to Friday: 8am-6pm (excluding Public Holidays)

21. What are the most common causes for infertility in women?

Apart from a women’s age, conditions like PCOS (Poly Cystic Ovarian Syndrome and Endometriosis) may predispose a female to infertility problems. Every scenario is unique, and keeping that in mind, our FERTILITY GP’s conduct an initial consultation and provide a comprehensive set of medical tests to determine your suitability for Fertility treatment, including IVF. For more information click here or book in for a free Fertility consultation with our FERTILITY GP by calling 1800 779 483.

22. How does Bulk Billed IVF work?

Bulk Billing is a payment option available to Australian Citizens and Permanent Residents covered by Medicare. A range of health services listed in the Medicare Benefits Schedule are covered including IVF related services. At Primary IVF, we Bulk Bill all Medicare eligible expenses such as FERTILITY GP Consultations, Blood Tests, Ultrasound Scans, Egg/Oocyte & Sperm Collection, IVF Cycle Fees, Embryo Transfer and Pregnancy Tests.

Unlike some other IVF providers, the difference with our service is that we have not included a fee on top of the Medicare Rebate. You can be rest assured that we will bulk-bill all qualifying expenses when possible. Typical out of pocket expenses vary and are usually in the range of $600 – $1000. For more information on our costs, check here.

23. Can I choose the gender of my baby?

Unfortunately, we are unable to choose or determine the gender of your baby through our treatments.

24. Do you do PGD/PGS Testing?

Unfortunately, we do not currently offer PGD/PGS testing. However, if you require complex genetic testing our Primary IVF FERTILITY GPs would be happy to recommend clinics who can provide this service for you.

25. What does a Fertility Assessment include?

Every scenario is unique, and keeping that in mind, our FERTILITY GP’s conduct an initial consultation and provide a comprehensive set of medical tests to determine your suitability for Fertility Treatment. For more information click here or book in for a free Fertility IVF consultation with our IVF FERTILITY GP by calling 1800 779 483.

To give you an idea, Fertility Assessment tests may include:

For women

  • Ovulation testing
  • Pelvic Ultrasound
  • Ovarian reserve testing
  • Hormone Testing
  • Viral screening tests

For men

  • General physical examination
  • Semen Analysis
  • Hormone testing (if required)
  • Viral screening tests

26. How to prepare for my initial appointment?

A few simple things that you might want to have ready for your initial appointment are:

  • Medicare Card & Identification
  • Record your menstrual cycle and associated symptoms that you wish to discuss
  • Make a list of any medications, supplements you take
  • Bring previous medical records or test results
  • Think about what questions you may want to ask
  • Reports/letters from other Doctors or Fertility clinics

27. What lifestyle changes could help improve my Fertility health?

  • Healthy diet, maintain a healthy BMI
  • Take folic acid
  • Avoid alcohol and tobacco

28. What Fertility treatments does Primary IVF offer?

Our focus is helping you fall pregnant. We give you and your partner access to an expert team of fertility specialist who will plan the most effective Assisted Reproductive Technology (ART) treatment that’s best suited to your situation. This may include one or more of the following ART treatments:

  • In-Vitro Fertilization (IVF)
  • Intracytoplasmic Sperm Injection (ICSI)
  • Frozen Embryo Transfers (FET)
  • Intra Uterine Insemination (IUI)

Our Fertility specialists will be able to advise you as to which treatment is most appropriate for your situation and answer any questions you may have about the process. Your first step is to book in for a free Fertility consultation with one of our FERTILITY GPs (by calling 1800 779 483) who will assess your medical history and coordinate a comprehensive set of medical tests to determine your suitability for Fertility treatment. These tests are covered by Medicare and will be bulk-billed, meaning no out-of-pocket cost to you.

29. Will I have the same doctor throughout my fertility journey?

You will receive a team-based approach to your IVF treatment with an experienced Fertility specialist at the centre of your care, supported by a Fertility GP, as well as an expert team of Fertility nurses and scientists involved in your treatment. You may not always be the patient of a single Specialist, but you will be a patient of the entire Primary IVF team who are devoted to helping you through your journey.

30. Does Primary IVF offer egg freezing?

We currently do not offer elective egg freezing.

31. Do you store embryos and what is the cost?

At Primary IVF, we store embryos that are suitable to be frozen, on the anniversary (12 months) of storage you will be charged $600.

Can’t find the answer you were looking for? We can help.

Call us on 1800 779 483, 8:00am – 6:00pm, or complete the form below to request a callback.